How Insulpro Decreased Change Order Processing Time by 75%

Insulpro Projects, a TruTeam company, is an insulation installation expert. The company offers a variety of services, including insulation, firestopping, wall panels and more.

Eliminated lost revenue from unsubmitted T&M tags

Change order turnaround time dropped from weeks to days

COR approvals increased due to improved docs and photos

COR Processing time decreased by 75%

We sat down with Insulpro to hear how implementing Clearstory decreased the company’s Change Order processing time. Here are the highlights:

Change Order turnaround time dropped from weeks to days
Processing time decreased by 75%
COR approvals increased due to improved documentation & photos
Lost revenue from unsubmitted T&M Tags was eliminated

Challenges before Clearstory

Before Clearstory, Insulpro’s Change Order process would typically take weeks - from the time extra work took place in the field to when a cost impact/Change Order was sent to the customer. Extra work was documented on the project site with paper/carbon copy T&M tags, which were physically transported back to the office, then manually priced in Excel, and emailed to the customer.

The manual burden of these processes was extremely time-consuming for Insulpro’s project management staff and ultimately led to delayed approvals/billings or missed revenue completely.

Insulpro saw immediate positive outcomes after introducing Clearstory's easy-to-use software to streamline and automate its Change Order process.

“The lag between performing extra work and billing has been reduced by 75%.”

Greg Duckworth
President, Insulpro

Enter Clearstory

Faster Processing and Approvals

With Clearstory, Change Orders now take days, not weeks, to process. This is achieved by:

Remote signatures: Eliminate the need to track down physical signatures for approval
Automated pricing: Instantly convert T&M tags to Change Orders with saved labor rates
Faster approvals: Improved documentation with ability to easily add photos/Plangrid details
Real-time CO Logs: Improved transparency with customers by sharing access to a real-time Change Order log

Reduced Overhead from Automatic Pricing

Clearstory allows users to save rates and other price information, which makes Change Order pricing automatic. Insulpro has reduced its administrative time by more than 8 hours per week by eliminating the need for a dedicated project administrator to price Change Orders.

Seamless Adoption by the Field Team

Clearstory's mobile app is easy to use and saves the field staff valuable time. This productivity gain expedited a company-wide adoption by Insulpro’s team.

Real-Time Data

With Clearstory, Insulpro has real-time visibility into out-of-contract work performed in the field, which allows them to better manage financial risk. Having all their Change Order data & supporting documentation in one place enables streamlined internal communication and eliminates the need for manually tracking CORs using email or Excel spreadsheets.